Driving Operational Efficiency During M&A
Company: Cleanly
Industry: Logistics & Fulfillment
Key Challenge: Streamlining fulfillment and logistics during a merger and acquisition (M&A) with ByNext while maintaining operational consistency and efficiency.
Challenge
During the merger with ByNext (formerly Next Cleaners), Cleanly needed to maintain consistent operational flow across fulfillment centers while integrating company-wide processes. The key challenges included:
Enhancing and tracking company-wide operations metrics (OKRs and KPIs).
Improving operational efficiencies while integrating new procedures across multiple centers.
Solution
Implementation of operational standardization, enhanced performance metrics, and cross-functional coordination to maintain efficiency and stability during Cleanly's merger with ByNext, ensuring seamless integration across fulfillment centers.
OKRs & KPIs Enhancement: Enhanced key metrics to track company-wide operations, ensuring all fulfillment centers were aligned and measurable during the M&A process.
Operational Standardization: Created new standard operating procedures (SOPs) to ensure consistent practices across all fulfillment centers.
Cross-Functional Coordination: Worked with teams across departments to ensure that all new processes were implemented smoothly, minimizing friction and confusion.
Incentive Program for Efficiency: Launched an incentive program aimed at boosting sorting efficiency and increasing volume, encouraging fulfillment center staff to perform at higher standards.
Results
Operational Alignment: Successfully integrated enhanced operational standards across all fulfillment centers during M&A, maintaining consistency.
Improved Efficiency: Enhanced fulfillment center performance by reducing friction between processes, resulting in greater efficiency.
Increased Productivity: The incentive program boosted sorting efficiency, increasing overall volume across fulfillment centers.
Key Takeaways
Enhancing OKRs and KPIs during transitions helps maintain clarity and alignment across all departments.
SOPs are crucial for ensuring consistency during significant operational changes.
Incentive programs can drive efficiency and motivate fulfillment center staff during periods of change.